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randy123's avatar
randy123
Explorer | Level 3
12 months ago
Solved

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.
desktop
Dropbox Pro
sync
Windows
  • Megan's avatar
    Megan
    12 months ago

    As a last step: have you tried an advanced re-install using these steps randy123?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

I hope it's okay for me to jump in, randy123!

 

Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?

randy123's avatar
randy123
Explorer | Level 3
12 months ago

system extension is on.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    You haven't recently updated your OS, have you randy123? 

     

    Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

    • randy123's avatar
      randy123
      Explorer | Level 3
      12 months ago

      tried the registry edit. Got an error saying i can't rename. 

       not sure how this is preventing dropbox from showing the proper sync menu options of make avail online/offline

       

      • randy123's avatar
        randy123
        Explorer | Level 3
        12 months ago

        BTW- My IT tech installed DP with admin privileges.  And this is a brand new computer with factory installation of windows.

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