Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Saz1's avatar
Saz1
Explorer | Level 4
6 days ago
Solved

My iPhone mobile app doesn't show the files I've saved on my desktop app.

That! Some of the files on my Desktop App aren't in my Dropbox app on my iPhone. Help please.
desktop
iOS
Mobile
  • Nancy's avatar
    Nancy
    2 days ago

    Hi again, Saz1! Can you go to your Start menu > Programs and restart the Dropbox app from there? 

    Can you see the Dropbox icon in your system tray after that? If yes, let me know how your files are syncing now.

Saz1's avatar
Saz1
Explorer | Level 4
3 days ago

No - they aren't updated either.

Also - my files are getting corrupted in the Desktop App.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 days ago

    HI Saz1, do you currently have OneDrive installed on your computer? 

    The brown box sync icon in your screenshots are related to that program, and could be affecting the Dropbox desktop application syncing process.

    Could you try quitting OneDrive, and see if you can mark those files as available offline by right clicking them and selecting that option?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!