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bettbar's avatar
bettbar
New member | Level 2
2 years ago

Scan Document feature freezes on "Waiting to Upload"

I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bettbar - sorry to jump in here, but since this issue persists after clearing the app's cache and reinstalling the app, we'd need to have a  further look internally.

 

To do so, may we reach out via email? 

 

Just make sure your device's OS is up to date and the app's version too in the meantime. 

bettbar's avatar
bettbar
New member | Level 2
2 years ago

I'd be open to it - thank you! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing bettbar - you've got :envelope: 

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