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Unable to sync desktop to the cloud after going through all steps Dropbox recommend
I have a Windows 11 desktop with Dropbox that I have been using for several years, with no issues.
Today, suddenly, it stopped syncing. There was an error message and after this New / modified files in desktop are not copied to the cloud. So far I have done all the following:
- Updated Windows 11 with latest patches
- Run chkdsk /f and fixed a few sectors with problems. I suspected the first message might be related to this but I am not sure. Anyway, it was fixed and Dropbox reinstalled.
- Uninstalled Dropbox and installed it again (three times)
- Logout and login multiple times
- Checked firewall and Dropbox is allowed to operate
- Checked anti-virus software and it has no firewall so it is not preventing Dropbox to connect to the internet
- Disabled VPN just in case
I haven't changed anything in the desktop in the last few months (no new software or windows setup). It just stopped working.
At this time I have no ideal how I can further troubleshoot. Any advice will be appreciated. I really need Dropbox for my work as I share files and folders with several people. The folder that is not being sync is not shared with anyone and, as all my files, resides on my hard-drive.
Thank you
Hey D C. - sorry to hear you're having issues with this.
Could you send us a screenshot of the app's exact status and version as shown in your taskbar?
Also, have you tried an advanced reinstall since you first noticed this problem?
Let us know more and we'll take it from there!
3 Replies
- Walter
Dropbox Community Moderator
Hey D C. - sorry to hear you're having issues with this.
Could you send us a screenshot of the app's exact status and version as shown in your taskbar?
Also, have you tried an advanced reinstall since you first noticed this problem?
Let us know more and we'll take it from there!
I was able to talk to support yesterday evening and eventually the problem was solved. The last issue happened because Dropbox does not ask you anymore in which folder you want to install it (in the Desktop version), a bad design decision in my opinion. Instead of installing it in the same folder it was installed before, it created a new directory in the C drive and I didn't realize it. After three attempts I was able to move it back to where it was and everything worked fine. Interesting that I've tried twice to move it in the App and it just went back to C drive. When I changed it in the browser then it worked fine.
- T_theresa_A
Community Manager
Hi there D C. , and welcome back to the Dropbox Community - it’s great to see you here!
Huge thanks for circling back to let us know how you solved your issue. Posts like yours are what make this space so valuable, and I’m sure it’ll come in handy for others facing something similar 💪.
BTW I’m Theresa 👩💻, one of the Community Managers in the forum. You’ll often find me jumping into discussions or kicking off new topics across the board.
By the way, do you have a favorite Dropbox feature? I’m always curious to hear what people love most and how Dropbox fits into their daily flow.
Can’t wait to hear more,
T😸 (Dropbox Community Manager)
