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shutterbuggpro's avatar
shutterbuggpro
New member | Level 2
2 months ago
Solved

We've interrupted your sharing activity...

This just started happening yesterday when I was taking screenshots for an article. My screen capture utility is set up to save to my Dropbox.
I read the help center article but it doesn't tell me how to solve this problem.
I have Dropbox Basic, so I can't contact support.

"Help me, Dropbox Staff, you're my only hope!"

Dropbox Basic
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  • shutterbuggpro's avatar
    shutterbuggpro
    2 months ago

    Hi Megan,

    Thanks for checking in.  The issue seems to have been resolved. I can now save screenshots to my Dropbox without getting the "couldn't copy link" message.

    Thanks,
    Michele

4 Replies

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  • kirksuzukiii's avatar
    kirksuzukiii
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hello shutterbuggpro​ !

    It seems like your sharing capability has interrupted. You might exceeded your bandwidth limit as you mentioned you are currently at the Dropbox Basic (free plan). 

    To resolve this issue, we recommend waiting for 24 hours before trying to invite collaborators to a file or folder again.

    Additionally, consider reducing the number of recipients in each invitation to avoid triggering the limit.

    You can learn more about here

  • shutterbuggpro's avatar
    shutterbuggpro
    New member | Level 2
    2 months ago

    Thanks for your reply.

    I very much doubt that I have exceeded my bandwidth:
    "Dropbox Basic: 20 GB of bandwidth and up to 100,000 file downloads per day."

    I have no collaborators on most of my files and folders. I use Dropbox mainly to transfer files between my Windows PC and my MacBook Pro laptop. I get the sharing activity message ONLY when I take a screenshot on my MacBook Pro, which is configured to save screenshots to a dropbox folder. 

    I just tested sharing a file with someone, and it worked fine with no message. Unfortunately, getting this message every time I take a screenshot is not an acceptable workflow for me, so I have changed my settings to save my screenshots to Google Drive instead.

    I'm thinking I don't need Dropbox at all. Maybe I'll use Box instead.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey shutterbuggpro, sorry to hear about that! 

    Just checking in with you, to see if you're still facing the same issue here, or if everything has now been resolved.

    Keep me posted, and please double check if the issue remains when you take a screenshot, and I'll be happy to log a ticket on my end for you.

    Thanks a bunch!

  • shutterbuggpro's avatar
    shutterbuggpro
    New member | Level 2
    2 months ago

    Hi Megan,

    Thanks for checking in.  The issue seems to have been resolved. I can now save screenshots to my Dropbox without getting the "couldn't copy link" message.

    Thanks,
    Michele

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