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Solved
Syncing is interrupted. But why?
Receive "Syncing Is Interrupted" error message. Took the following actions to resolve:
1. Disabled firewall
2. Disabled antivirus
3. Made the Windows user an admin
4. Disabled OneDrive
5. Ran Check Disk on Windows
Can't think of any other solutions. Please help.
That didn't work for me yesterday...
I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.
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- Megan
Dropbox Community Moderator
Hey jdr2, let's see what we can find together on this!
First of all, you took some amazing troubleshooting steps on your end!Can you also try signing out of the app, re-starting your device, and then singing back in to see if that changes things?
Keep me posted!
Dear Supporters,
I am facing an issue of not syncing with other devices. the error show is "Unable to sync while file in this folder is in use. Close the file to resume syncing" while no file is opened in any system. i have two devices, one is my laptop and other one is my PC.
Please help in this regard.
Thank You
i have the same issue. signed off, restarted mac, still the same
I logged in via browser and I see below. It is therefore not about my storage getting full.
Using 1.32 TB of 2 TB storage
- Mark
Super User II
What version of Dropbox jesus-angeles-from-singapore ?
Are you able to try a different network at all maybe via mobile tethering just to check its not your ISP blocking things?
I saw a 'Sync Issues' option. When I clicked it I see the list in the pic attached. It is saying like 'close the file...'. I dont think it is open. No software is using it.
- Megan
Hey jesus-angeles-from-singapore, one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?
Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.
Feel free to also take a look at this Help Center article, and let me know if you have any questions.
The same issue here. No way to fix it.
