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iviansur's avatar
iviansur
Explorer | Level 4
9 months ago
Solved

Why am I getting the 'user wants to join your Dropbox team' emails?

Hi! We started getting these [Removed as per Community Guidelines] emails whenever someone tried accessing our shared files through shared links. Please explain why it happens and how to stop getting these messages.

 

Thanks!

  • Jay's avatar
    Jay
    9 months ago

    With the shared links that have edit rights, there is a button users can click to add the file or folder to their own Dropbox account, which would then send the 'request access' emails you've been receiving.

14 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey iviansur and thanks for your feedback on this.

     

    Perhaps the members generating the links, could make sure to send out "can view" links instead of the "can edit" ones, other than that, there's really no workaround we can offer.

     

    I will, however, pass your comments along to our team about this.

     

    Let us know if there's anything else we can do.

  • iviansur's avatar
    iviansur
    Explorer | Level 4
    9 months ago

    Thank you Hannah! Is there a way to set up all team members' accounts so they can only share read-only links or share links with editable settings from their personal profile folders only?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey iviansur, let me also jump in here! 

     

    There isn't an exact setting that allows you to achieve exactly what you mentioned. 

     

    However, you can change the default permissions for shared links, prevent members from sharing externally or set an expiration for new links shared outside your team by visiting the settings found in your Admin Console

     

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • iviansur's avatar
    iviansur
    Explorer | Level 4
    9 months ago

    Hi Megan. Thanks, but these options aren't suitable. At least there is a "Default permissions for shared links" setting. It would be great to expand it. Anyway, thanks all for your help!

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