My account is not displaying the correct size of my folders

Hey Gkln, thanks for letting us know about this.

Would you mind going to the plan tab of your account settings to see how your used space is distributed?

Is it possible that you have backed up files or shared files taking up your space?

If you could send us a screenshot of that page, it would be really helpful.

Thanks in advance.

I have no backed up files and no shared files, except they are hidden.

I cannot see any connection between maybe backed up or shared files and the ">"-sign in front of the folder sizes. Though indicating 2 digits behind the comma, the values are wrong with more than several hundred MB in front of the comma.

As things changes, here are the actual values:

Thanks for the additional screenshots, Gkln.

Since your folders all have the > sign (greater/larger than), it means that the contents are larger than the number shown there, which is basically correct.

However, can you also open each folder and calculate the contents, to see if those numbers add up?

I could open, but each folder contains > 100 files, e.g., all together ~600 files. I hope you don't ask me to add manually all ~600 values Dropbox displays for each file.

Those folders were uploaded from PC, and the sum of what Windows explorer tells me about the sizes of those folders fit to the value displayed in the lower left of the Dropbox main window, that is actually 6.52 GB as you can see on the screenshot. If you sum up the folder values given in Dropbox you get > 4257,50, that is "formally" correct, as 6.52 GB is in fact > 4257,50.

As Dropbox can add up all file sizes to the total given in the lower left, it is hard to understand why it cannot do the same for each folder.

Thanks for the additional info, Gkln.

Can we actually send you an email, so we can investigate this internally?

Of course!

Thanks, Gkln, I just emailed you! See you there!

We're glad to see it's  sorted now and thanks for keeping us in the loop too Gkln 

Let us know if anything else comes up in the future!