Our referral has been marked ineligible, even though it shouldn't be.

Question

I recently referred to a colleague to setup a new dropbox account on his Mac. After installing and login the desktop app, the status of the referral says X Ineligible.
Based on the info from the help center that&nbsp;
Ineligible: The recipient is ineligible for the referral program.
  - This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you.
  - If you feel this status is inaccurate, double-check the email address of your recipient to try again.
I do not think either applies to us, and would like to get some support to figure this out.

Nancy · Answer

Welcome aboard our forum, ericdou! Hope you’re doing well.&nbsp;Since you mention that you referred a colleague, can you clarify if you’re sharing the same IP address as him?&nbsp;Other than that, is it possible that the Dropbox app was previously installed on his computer, even if it was by a different person?Let me know, and we’ll have a look.

ericdou · Answer

Hi Nancy:It is unlikely we are sharing the same IP. If it really happen, how can we resolve this issue?The Dropbox app is newly installed - this is for sure.Thanks for the support!

Nancy · Answer

Thanks for the additional info, ericdou! I’ve just logged a ticket for you.&nbsp;
Please respond to it directly and we’ll further check this via email.