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Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago
Solved

Dropbox is not saving screenshots, even though this feature has been enabled in backup

Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool ha...
desktop
Windows
  • Machaut2024's avatar
    Machaut2024
    2 years ago

    I have found a fix for this problem. 

     

    I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox. 

     

    So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We haven't come across any similar issues, Machaut2024, but not to worry, we will get to the bottom of this.

 

Does the Dropbox application sync your files as normal otherwise?

 

Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago

Hello, Hannah

 

Thanks for your response. 

 

Everything else is syncing. 

 

The screenshot is attached. 

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Gotcha Machaut2024!

     

    Would you mind clarifying the version of the Dropbox app that you're using, please? 

    • Machaut2024's avatar
      Machaut2024
      Helpful | Level 6
      2 years ago

      Hi Megan-- Forgive my stupidity, but how would I find out the version?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Machaut2024, you should be able to see the version number, by hovering over the Dropbox icon in your system tray, or in the "general" tab in the preferences.

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