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Solved
Dropbox is not saving screenshots, even though this feature has been enabled in backup
Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool ha...
I have found a fix for this problem.
I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox.
So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.
Hello, Hannah
Thanks for your response.
Everything else is syncing.
The screenshot is attached.
Thanks
Megan
Dropbox Community Moderator
Dropbox Community ModeratorGotcha Machaut2024!
Would you mind clarifying the version of the Dropbox app that you're using, please?
Hi Megan-- Forgive my stupidity, but how would I find out the version?
- Hannah
Hey Machaut2024, you should be able to see the version number, by hovering over the Dropbox icon in your system tray, or in the "general" tab in the preferences.
Thanks.
Dropbox 195.4.4995
- Walter
Thanks for clarifying that for us Machaut2024
A new version of the desktop app just got out, could you give it a go from this page and let us know how it goes?
Thanks, Walter. Do I have to uninstall my existing app?
- Walter
No need for that Machaut2024 - just reinstall using the link I provided earlier.
Hi Walter: I have downloaded the new version of Dropbox as instructed. I have also unticked the 'Share screenshots with Dropbox' and applied. I have then reticked that section. Screenshots are still being routed to the Windows screenshots folder via the Snipping Tool, rather than to Dropbox. Is there any step I have missed?
- Nancy
Hey Machaut2024, sorry to jump in here.
When talking with Microsoft, did you ask them perhaps if it’s possible to remove the Snipping tool from your device (since I understand you’d rather not use it)? This could perhaps resolve the issue you're having with Dropbox, as well.
Hi Nancy-- yes, I had tried uninstalling this Snipping Tool, and the result was that it took even longer to take a screenshot. Nor was there any pathway to saving a screenshot anywhere. The main issue is that this Snipping Tool reroutes screenshots to a Windows user file, and I cannot see any way of breaking that chain.
- Nancy
I hope this hasn’t been suggested already and I missed it, but have you tried hitting on the Windows Logo Key + PrtScn button or Alt + PrtScn instead?
Does this help, or is the Snipping Tool still being launched?
Hi Nancy
The Windows key + PrtSc makes it take longer for the PrtSc function to load. This then launches the Snipping Tool, rather than leading to Dropbox.
Alt +PrtSc doesn't produce any result at all.
Is there any other Dropbox user with Windows 11 and its Snipping Tool, who is having the same trouble getting screenshots to save directly to Dropbox?
I have found a fix for this problem.
I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox.
So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.
