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Forum Discussion

snibbe's avatar
snibbe
Helpful | Level 5
4 years ago
Solved

Dropbox permissions error on install on MacOS Monterey

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and ...
desktop
Mac
Setting up the apps
  • snibbe's avatar
    snibbe
    4 years ago

    I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

lorcott's avatar
lorcott
Explorer | Level 4
3 years ago

So I had my tech guy take a look. He deleted some "hidden" config files and the install went smoothly after that. Really good to know that there's a knowledgeable community out there for Dropbox. Totally disgusted in their internal support team. Ran me around in circles for two days.

 

Thanks Walter.

 

s

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for your feedback and also thanks for keeping me in the loop lorcott -  I'm happy to hear it's sorted now. 

 

Let us know if anything else comes up!

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    3 years ago

    will do sir! 🙂

     

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    3 years ago

    well..."IT CAME UP". My machine rebooted overnight and now Dropbox app will not install again. Very frustrating.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear that lorcott - could you send us a screenshot of the error you're getting so that we can have a better look into this? 

      • lorcott's avatar
        lorcott
        Explorer | Level 4
        3 years ago

        Here's the error in text format. The screenshots follow:

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 159.4.5870
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 55
        bn.is_frozen: True
        machine_id: a0d63a66-b5f9-5825-b30e-51b6d0d3e514
        pid: 5133
        ppid: 1
        uid: 504
        user_info: pwd.struct_passwd(pw_name='testtester', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Scott Levine', pw_dir='/Users/testtester', pw_shell='/bin/bash')
        effective_user_info: pwd.struct_passwd(pw_name='testtester', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Scott Levine', pw_dir='/Users/testtester', pw_shell='/bin/bash')
        euid: 504
        gid: 20
        egid: 20
        group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'testtester', '_serialnumberd'])
        effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'testtester', '_serialnumberd'])
        DYLD_LIBRARY_PATH: None
        cwd: '/'
             real_path='/'
                    mode=0o40755 uid=0 gid=0
             parent mode=0o40755 uid=0 gid=0
        HOME: '/Users/testtester'
        appdata: '/Users/testtester/.dropbox/instance5'
                 real_path='/Users/testtester/.dropbox/instance5'
                        mode=0o40700 uid=504 gid=20
                 parent mode=0o40700 uid=504 gid=20
        dropbox_path: '/Users/testtester/Library/CloudStorage/Dropbox'
                      real_path='/Users/testtester/Library/CloudStorage/Dropbox'
                            mode=0o40700 uid=504 gid=20
                      parent mode=0o40755 uid=504 gid=20
        sys_executable: '/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/MacOS/Dropbox'
                        real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/MacOS/Dropbox'
                              mode=0o100755 uid=504 gid=20
                        parent mode=0o40755 uid=504 gid=20
        trace.__file__: '/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                        real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                              not found
                        parent not found
        tempdir: '/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T'
                 real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T'
                        mode=0o40700 uid=504 gid=20
                 parent mode=0o40755 uid=504 gid=20
        Traceback (most recent call last):
          File "dropbox/client/main.pyc", line 5315, in _setup_root_for_account
          File "dropbox/sync_root/helpers.pyc", line 419, in get_root_for_account
          File "dropbox/foundation/futures/basic.pyc", line 852, in result
          File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 111, in set_result_or_convert_exception
        dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/}

         

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