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Forum Discussion
drp242
9 days agoNew member | Level 2
I'm using the new macOS on beta, and the Dropbox app keeps crashing, and asks to restart.
Just installed new macOS 26 beta 1 and dropbox keeps crashing. It asks to restart but then crashes again.
- 7 days ago
Hey everyone, thanks for your patience while we got this sorted! The issue should be resolved now--just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to reach out!
drp242
9 days agoNew member | Level 2
Are you sure? Did you remove the other version properly?
rm -rf ~/Dropbox
rm -rf ~/.dropbox
rm -rf ~/Library/Application\ Support/Dropbox
rm -rf ~/Library/DropboxHelperTools
rm -rf /Library/DropboxHelperTools
- Gothier9 days agoNew member | Level 2
First time, I didn't clean up but I tried again and removed all the folders and also checked if they where really deleted. Then I started the beta setup and I had to do the initial setup of dropbox again. After that, I got the same result. Dropbox starts, I see the light icon in the menu bar and as soon as it get's online (icon get's solid) it crashes for me.
- DF-Dropbox8 days ago
Community Manager
Gothier Thanks for hopping in and bringing this to our attention. The team is aware and will be taking a look into any issues surrounding the new macOS release. Nothing to report at this moment but we're on it!
- indianets8 days agoNew member | Level 2
This is the exact behavior I am seeing with the version marked as solution.
- becknare8 days agoNew member | Level 2
This didn't work out the gate for me but after giving Terminal Full Disk Access in MacOS and then running
sudo rm -rf ~/Dropbox
sudo rm -rf ~/.dropbox
sudo rm -rf ~/Library/Application\ Support/Dropbox
sudo rm -rf ~/Library/DropboxHelperTools
sudo rm -rf /Library/DropboxHelperTools
I was able to execute the command and install the new beta version of Dropbox. Seems to be up and running just fine, everything re-synced and no issues yet.
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