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Forum Discussion

RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
desktop
Error Messages
Mac
Setting up the apps
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey RobertPatton, welcome to the Dropbox Community and happy Monday!

I'd suggest that you try a more advanced reinstall of the Dropbox app, to see if that helps. 

Let me know how it goes.
RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

That did not work and DB still fails to work on MacOS Monterey

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the update, Robert.

    Are you still getting the exact same error message?

    If so, can I reach out to you via email, so we can look into this further?
    • mickye's avatar
      mickye
      Explorer | Level 4
      4 years ago

      Hi!

       

      Same problem here, is there any solution to it?

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey mickye, thanks for the nudge!

        Did you try to perform an advanced reinstall of the application on your end? Did it not work?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    That's perfect, I'm happy to hear that!

    Of course, if you need us again, do let us know.

    Have a great day!
    • Jhirstz's avatar
      Jhirstz
      Helpful | Level 5
      4 years ago

      Hi I am having the same problem and I have Monterey 12.0.1

      • Jhirstz's avatar
        Jhirstz
        Helpful | Level 5
        4 years ago

        I have also done the advanced reinstall 

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