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Error Messages
147 Topics'Can't open file' error when opening Excel documents on iPad only
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or Desktop; only the Microsoft Excel files seem affected. I'm up to date with iPad software and Dropbox app. I would appreciate help.127Views0likes14CommentsGetting an error "Your request contains errors and/or invalid data." when submitting document
Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.91Views0likes12CommentsI'm getting an error in Microsoft Exchange when saving an attachment
Yesterday (05/12/20225) I started the Dropbox professional subscription trial. I had the free subscription prior to yesterday's move to the professional subscription. When using the Dropbox MS Exchange App to save an email attachment I'm getting the following error message: "Something went wrong. Please reload the add-in." However, I'm having no problem using the Dropbox MS Exchange App to share a file to an email that I'm creating. I'd like to be able to use Dropbox MS Exchange App to save an email attachment. Any suggestions to remedy this issue would be much appreciated.86Views0likes15CommentsI can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc) on my Pixel 8. I can no longer open files. Here's the message I get when I try to open a Dropbox file from within Microsoft Word: "Can't open file. [file name] is stored in an unsupported server location." If I try to open a file from within Dropbox, I get an error message that reads, "Can't complete task. Something went wrong. Please try again." I was initially able to open files within M365 Copilot, but I just started receiving the same message and I can't view any of my files. When I tried to connect a different Dropbox account, I received a message that said, "Access blocked: dropbox's request does not comply with Google's policies." Please note that the apps are all updated. I also uninstalled and reinstalled the apps in addition to restarting my phone. Furthermore, my Pixel device is properly linked to my Dropbox account PLEASE HELP!!220Views0likes27CommentsNotification: "Repair Outlook"
I have 5 computers all of which run Windows 11. I've had frequent trouble syncing my Word File which has my calendars and to-dos. Now my HP laptop has a notification: "Repair Outlook": "This will clear local settings and delete any unsaved Outlook data. Do you want to continue?". Should I click "Yes" or "No"??? Dove21Views0likes2CommentsShortLivedRefreshToken Field Exceeds Limit between Dropbox and Salesforce.
Hi, We are facing an issue with the Dropbox integration in Salesforce while setting up the connection between the two apps. Specifically, we are encountering an error related to the ShortLivedRefreshToken Field Exceeds Limit. Our Salesforce application is live on the AppExchange, and one of our clients has reported this issue. In Salesforce, we can store a maximum of 255 characters. However, we've previously noticed that the Dropbox API returns a maximum of 155 characters for the token, which seems to be causing the issue. Could you please assist us in resolving this? It's a rare issue, but we'd appreciate any guidance you can provide.65Views0likes3CommentsI can't add a third signer when sending a request via the Signatures tab.
Hi, I have the same problem and have tried with a different browser and even incognito mode on my current one. When I try to enter a third signer/receiver of a PDF-file which I want to be signed - a message appears that only two signers is possible. I have done this hundreds of times and have never had the above problem. Thanks in advance.52Views0likes5CommentsAccess Blocked: Dropbox's request does not comply with Google policies.
Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Access blocked: Dropbox's request does not comply with Google's policies". I've tried add Dropbox directly in the app and I get the same message. Please help!132Views0likes15CommentsLocalwp Dropbox backup connection failed: 500 Server Error
I have been trying to establish backup options for Local from WP Engine with Dropbox. Each time it is unsuccessful (500 Server Error), even though it clearly states all permissions granted when checked under Third Party Apps in Dropbox settings.44Views0likes3CommentsDropbox Sign does not work in web view, it gives me an error.
I have a problem and it is that when loading the document to be signed in a web view, it first loads and appears loading but then an error appears that says (something went wrong when preparing your signature request. Please try again) and the strange thing about this Is that when I try exactly the same code but on the web it works normally, do you know what it could be? I leave an image of how it looks on web and mobile827Views0likes8Comments