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KathyMc4's avatar
KathyMc4
Helpful | Level 5
3 months ago

I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.

Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either.

I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc) on my Pixel 8.

I can no longer open files. Here's the message I get when I try to open a Dropbox file from within Microsoft Word: "Can't open file. [file name] is stored in an unsupported server location."

If I try to open a file from within Dropbox, I get an error message that reads, "Can't complete task. Something went wrong. Please try again."

I was initially able to open files within M365 Copilot, but I just started receiving the same message and I can't view any of my files.

When I tried to connect a different Dropbox account, I received a message that said, "Access blocked: dropbox's request does not comply with Google's policies."

Please note that the apps are all updated. I also uninstalled and reinstalled the apps in addition to restarting my phone. Furthermore, my Pixel device is properly linked to my Dropbox account

PLEASE HELP!!

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