Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

KathyMc4's avatar
KathyMc4
Helpful | Level 5
3 months ago

I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.

Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Error Messages
Microsoft
Mobile
KathyMc4's avatar
KathyMc4
Helpful | Level 5
3 months ago

I have a pixel 8 pro running android version 15. I have Dropbox Plus 418.2.2. Microsoft Word version is version 16.0.18623.20090
com.microsoft.office.word

I don't see a place here to add photos. What is the best way to send screenshots to you?

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

If you're on a mobile device, you might need to request the desktop version of the page through your web browser for the button to show up KathyMc4 

It should look like this:

 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!