Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

KathyMc4's avatar
KathyMc4
Helpful | Level 5
3 months ago

I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.

Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Error Messages
Microsoft
Mobile
KathyMc4's avatar
KathyMc4
Helpful | Level 5
3 months ago

Toolbar is the same on the Chrome webpage on my phone and on my Mac. I tried to send you links to the screenshots in my Dropbox, but this page said "Content not published. Your post contains invalid HTML. Remove the following invalid tags before publishing: a, a (class), a (data-saferedirecturl)"

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey KathyMc4, if you're having trouble attaching the screenshot, you can also send us a shared link to the screenshot.

  • KathyMc4's avatar
    KathyMc4
    Helpful | Level 5
    3 months ago

    Yes, I tried to do that (see my last post). Or do you mean there's another way?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!