Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
rebel93465
9 months agoExplorer | Level 3
Can't download a single file from my Mac.
Ive been using dropbox forever
Suddenly, I can't download a single file from my entire dropbox
I reinstalled the app and that did nothing - says none of my files are linked to dropbox even though they are sitting inside dropbox on my mac
What else do I need to do? Im betting the system extension is corrupt but none of the doc Ive foun talks about it
THANKS MUCH
15 Replies
- Jay9 months ago
Dropbox Community Moderator
Could you try right clicking the file first and choose 'Available offline' to see if this downloads the file?
- rebel934659 months agoExplorer | Level 3
And when I double click on the file itself I get this error message. And YES Im online and connecting to every single other thing I ask for.
- rebel934659 months agoExplorer | Level 3
Also icons are grey in file list
- rebel934659 months agoExplorer | Level 3
Heres a screen shot. when I click on thr download icon nothing happens. It doesnt even spin or change color.
And there is no status button ANYWHERE for dropbox on the desktop other than above in system tray
- Jay9 months ago
Dropbox Community Moderator
Do the files in Finder have any sync icons on them? When you click the icon in the menu bar, what is the current status of the Dropbox desktop application on the bottom left?
- rebel934659 months agoExplorer | Level 3
I am signed into the correct account and all my files are in my dropbox folder in my finder. I simply cannot DOWLOAD them from the dropbox server (where you store them) I click on ANY file and nothing happens.
This is why I asked if I shold delete the folder and start over. I reinstalled tje app WitHOUT deleting the file folder of my dropbox files on the macbook.
- Jay9 months ago
Dropbox Community Moderator
Hi rebel93465, since you mentioned that the screenshots shows that it's an unlinked Dropbox folder, are you certain that the Dropbox desktop application is signed into the correct account as on the Dropbox site?
Are you looking at the correct Dropbox folder on your device? Could you use these steps to locate it?
- rebel934659 months agoExplorer | Level 3
The dropbox server where you store files.... vs local files
- Hannah9 months ago
Dropbox Community Moderator
Can you please first clarify what you mean by "server", rebel93465?
- rebel934659 months agoExplorer | Level 3
Wondering if I should be sure all files are on server, delete Dropbox folder and app and reinstall? I deleted the app and reinstalled but not the DB folder in Finder.. Im a tech consultant FYI - its acting like an extension is missing? I thought reinstalling the app would fix it but it didnt. So wipe it clean and start over (meaning dropbox clean not whole mac)
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!