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wpicotte's avatar
wpicotte
Explorer | Level 4
3 months ago
Solved

Damaged files on the Dropbox desktop app on MacOS Sequoia

Several pdf files stored in my DropBox account are listed as having 0kb files sizes when viewing them on desktop. I am unable to open them in a browser or Acrobat. 

Via dropbox.com, these same files are fine - downloadable and viewable, etc.

There is no issue with file size constraints - all files are well within this account's storage capacity.

I have removed and re-installed the desktop app with no change to the above.

This is on OSX Sequoia.

Any insight into why this is occuring would be helpful. It's a basic account, so Dropbox punts on technical support.

desktop
Dropbox Basic
File access
Mac
  • Walter's avatar
    Walter
    3 months ago

    So the issue is resolved when you marked your files to be available offline wpicotte?

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi wpicotte - sorry to hear you're having issues with this.

    Can you clarify if those files are online-only or available offline on your computer based on their syncing icons?

    Also, what is your computer's  OS version and the status/version of the Dropbox desktop app as shown in your menu bar?

    Let us know more and we'll take it from there.

  • wpicotte's avatar
    wpicotte
    Explorer | Level 4
    3 months ago

    Hi Walter - thanks for the reply. The issue is that they're set to 'available when online'. I was not even aware of this feature -- thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    So the issue is resolved when you marked your files to be available offline wpicotte?

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi wpicotte  and welcome to the Dropbox Community 🎉 I’m so glad to hear you were able to access the full versions of your files, thanks to Walter's help 🙌.

    By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.

    If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

    T 😺 (Dropbox Community Manager)

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