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rwhaley's avatar
rwhaley
New member | Level 2
3 months ago
Solved

I can't see my files when I log in to the Dropbox website

I can log in to dropbox.com. I pay monthly. I cannot see a single file or folder on dropbox.com. I need to see them because I have some folders that are online only and do live on my harddrive.  has anyone found a fix?  The chat is a joke and doesn't help and apparently I'm not paying enough for an email or phone call support (outrageous). I hope you users of dropbox can help. thanks so much.

 

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  • rwhaley's avatar
    rwhaley
    3 months ago

    Hannah - can't thank you enough. My computer was auto logging me in with the wrong email. When I used the correct one, I now see my files.  I don't know how the change happened but I'm glad its resolved. Thanks again. 

5 Replies

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi rwhaley  and welcome to the Dropbox Community 🎉. I’m so glad to hear you’re finally able to log into your desired Dropbox account 🙌.

    By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙

    If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

    T 😺 (Dropbox Community Manager)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey rwhaley!

    Happy to see that your issue is now resolved! 

    If you need anything else, give us a shout! 😇

  • rwhaley's avatar
    rwhaley
    New member | Level 2
    3 months ago

    Hannah - can't thank you enough. My computer was auto logging me in with the wrong email. When I used the correct one, I now see my files.  I don't know how the change happened but I'm glad its resolved. Thanks again. 

  • rwhaley's avatar
    rwhaley
    New member | Level 2
    3 months ago

    Hannah- I see it says basic 2G and it asks if I want to upgrade. Is there a way to figure out where my paid account is? The bill is on my credit card every month and I used to be able to see my files on dropbox.com but all of a sudden it looked different and I had no files. I'll take any help you can offer. Thanks so much. Rachel 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi there, rwhaley, thanks for joining our Community.

    Is it possible that you're logging in to a different account and not your paid one?

    What do you see in the plan page in your account settings? Do you see that you're on a paid account or a free Basic one?

    Let me know what you find.

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