Error "Could not save because the file is already in use" when editing with Photoshop

Hey hrnadal, thanks for bringing this to our attention.

Have you noticed that this happens with specific files? Specific sizes, for example?

Does restarting the computer help at all?

Also, which version of Dropbox are you using and what's the sync status of the app?

You can see this info by hovering over your Dropbox icon.

Let me know and we'll go from there.

Hey Hannah thank you

• There is no special situation, it is random. It does it even if it is a 20 MB file, it does it even if it is a 6 MB file.
• It can continue even if the PC is restarted and this problem can continue with other files.
• The file we are getting the error from is a file whose synchronization process has finished.
• version v213.4.4597

I only noticed it now because the information you responded to did not come as an email. Sorry.

Hey hrnadal, hope it’s OK for me to jump in. 

Just to make sure I got it right, there's no other third-party app, besides Photoshop, that could be accessing the same files at the same time, correct? 

Same way, are the files being opened at the same time on a different device, where the Dropbox app is currently installed?

Hi Nancy no problem

No third-party app has access. There is no other device using the problematic file.

Thanks for clarifying that for us hrnadal - much appreciated. 

Have you tried pausing sync when you edit the file and resuming it after you're done with your edits? 

We tried stopping sync and saving the file, but it didn't work.

Thanks for clarifying that hrnadal 

Do you get the same results if you completely quit the Dropbox desktop app as well?

Are you using the Adobe Creative Cloud by the way? 

Ending Dropbox from the task manager fixes the problem. We use Creative cloud. All our Adobe products are licensed.

I see, thanks for the additional information there hrnadal 

Can you please clarify the status of the files (by checking their syncing icons) and if you get the same results when using 'Save as' within the Dropbox folder?

Save as the file differently solves the problem.Our work is to overwrite the file. We have been using it this way for 10 years. This situation occurred after Dropbox's updates this year.