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Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
28 days ago

I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi Dropbox Support and Community,

 

I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included a CSV file listing the shared content, but when I check my Dropbox account, I no longer see any of the files or folders. The shared folder appears empty.

 

Unfortunately, I no longer have access to the original email account the folder was shared with, so I can’t request a fresh invite or get a new link. However, I’m still logged into the Dropbox account that received the shared content originally, and I do have the CSV file that lists all the file names and locations.

 

Is there any way for Dropbox support to help me recover access to those files or re-enable the shared links before the May 26 deadline?

 

These files contain photos I’d really like to keep, and I’m hoping there’s still a way to retrieve them.

 

Thank you in advance for any help or guidance.

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