Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

THX1965's avatar
THX1965
Helpful | Level 6
3 years ago
Solved

Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol

I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn't even exist in the online documentation) but seems to be available offline.

 

I am also getting lots of sync errors - but my files appear to be still on my computer (where I need them). And yesterday the DROPBOX icon disappeared from my sidebar (Locations). Only to show up again hours later. Strange.

 

What is going on? These sync irregularities seem to be quite substantial. Syncing files is what Dropbox is all about. I am a little surprised this beta version was even released to the public. When I joined the beta, the email I got from dropbox made it sound like the final release was imminent.

 

 

  • Megan's avatar
    Megan
    3 years ago

    Hi THX1965, can you also try out these steps? 

     

    If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

15 Replies

Replies have been turned off for this discussion

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!