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Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
2 months ago
Solved

Screenshots not being saved to my account even though I enabled the feature on the desktop app

I set all the switches for Dropbox on windows to save screenshots, but nothing is being saved in the screenshot folder ---- as it turns out it seems that OneDrive is getting the images --- how to I c...
Account Settings
Camera uploads
desktop
  • Frank P E.'s avatar
    Frank P E.
    2 months ago

    the db  version is 222.4.5042 ---- not sure what has  changed  but when I powered up the laptop today I  paused   pcloud ( it was not onedrive ) and the screenshot was save to  db and  pcloud too  --- I guess it working OK now 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Frank P E., let me jump in here!

Can you let us know which version of the Dropbox app you're using and your exact OS?

You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray.

One more thing: if you temporarily pause OneDrive, and try to take a screenshot do you then see it when accessing your Dropbox folder? 

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
2 months ago

this is a new windows 11 laptop --- up to date with all patches ---  I download  and installed  dropbox  3 days ago -- so it would be the lasts version of DB win app 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Frank P E., I'd just like to check if you're maybe using a beta version, this is why I asked for it. 

    It could be the culprit of some issues, so I'd definitely appreciate it if you could check.

    While you're at it, can you also clarify if you've tried pausing OneDrive by any chance? Did you notice the same behavior when you did?  

    • Frank P E.'s avatar
      Frank P E.
      Collaborator | Level 9
      2 months ago

      the db  version is 222.4.5042 ---- not sure what has  changed  but when I powered up the laptop today I  paused   pcloud ( it was not onedrive ) and the screenshot was save to  db and  pcloud too  --- I guess it working OK now 

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