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snibbe's avatar
snibbe
Helpful | Level 5
4 years ago
Solved

Dropbox permissions error on install on MacOS Monterey

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and also setting the permissions in Settings, but am still having the problem.

Thank you!

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: ce202acf-c669-5b82-9f09-136f4627e054
pid: 3688
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/snibbe'
appdata: '/Users/snibbe/.dropbox/instance1'
         real_path='/Users/snibbe/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/snibbe/Dropbox (Personal)'
              real_path='/Users/snibbe/Dropbox (Personal)'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
         real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 832, in wrapper
  File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6094, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

desktop
Mac
Setting up the apps
  • snibbe's avatar
    snibbe
    4 years ago

    I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

19 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi snibbe, thanks for bringing this to our attention.

    Could you try these steps on your machine to see if they help?

    Keep me updated with any progress!
  • snibbe's avatar
    snibbe
    Helpful | Level 5
    4 years ago

    I just followed these instructions, but Dropbox returns an error again:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 138.4.2392
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
    bn.is_frozen: True
    machine_id: ce202acf-c669-5b82-9f09-136f4627e054
    pid: 40042
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/snibbe'
    appdata: '/Users/snibbe/.dropbox/instance1'
             real_path='/Users/snibbe/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/snibbe/Dropbox (Personal)'
                  real_path='/Users/snibbe/Dropbox (Personal)'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
             real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 832, in wrapper
      File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 313, in _wrapped
      File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
      File "dropbox/client/main.pyc", line 6094, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
      File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
    nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

     

  • snibbe's avatar
    snibbe
    Helpful | Level 5
    4 years ago

    I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Awesome news, snibbe! 

    If you need anything else, we'll be one post away.

    Enjoy the rest of your week, and have a happy 2022! 💫

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    3 years ago

    Need some help...Unfortunately DROPBOX SUPPORT is non-existent. Been running Dropbox app on iMac for years with suitable updates. Yesterday, my app appeared to be corrupt. I deleted it and tried to reinstall. Trying both simple and advanced reinstalls, I get a permissions error that stumps me. I rely on Dropbox for my business and I'm fairly computer literate. I don't want to break the link between my computer and the cloud, but I suspect the problem is an orphan file in my library. Anyone help PLEASE!!!!!

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    3 years ago

    I think I need to do the same. Please walk me thru the steps of deleting dropbox folder and then restoring it. Makes me nervous. Don't want to delete my cloud files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey lorcott, sorry to hear you're having issues with this.

     

    Could you please send us the whole error log from the message you get so that we can have a better look into this?

     

    Thanks!

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    3 years ago

    So I had my tech guy take a look. He deleted some "hidden" config files and the install went smoothly after that. Really good to know that there's a knowledgeable community out there for Dropbox. Totally disgusted in their internal support team. Ran me around in circles for two days.

     

    Thanks Walter.

     

    s

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your feedback and also thanks for keeping me in the loop lorcott -  I'm happy to hear it's sorted now. 

     

    Let us know if anything else comes up!

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