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Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account
I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder.
For some reason, every time I try to log into my personal folder, it downloads and adds all of the contents of the personal account/folder immediately, and then pretty instantly becomes a non-dropbox/standard local folder. No error, it just signs me out in the finder menu Dropbox icon.
I went to my settings and deleted every old account that the personal account was attached to b//c I read that it might be du to being connected to too many machines. No change.
I made sure to turn off my VPN, though that's never been an issue. No change.
Does anyone have a solution for this, it's incredibly frustrating and makes my personal DB useless.
Hi Everybody,
This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.
Thanks,
Ben
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Hello Nancy,
The same as with Marc Diederich
My MacOS Dropbox App version is v197.4.7629.
My Teams Dropbox account is signed in and synced.
My linked personal Dropbox account is signed out and cannot be added.
Both accounts are properly linked on the web and iOS devices.
I did update to Sonoma 14 recently
- Hi there,
May I know if your personal account is subscribed to a paid subscription, or currently on a Basic free plan? Chances are, while on a Basic plan, the number of devices that can be linked is only limited to 3. That might be the case if the personal plan is indeed on Basic. To find out how many devices are currently linked to your personal plan, kindly log in to your personal plan first then click your Avatar( person icon or name initials) on the top right corner of your screen then click on Settings. Next, choose Security. Under security, scroll down until you see Devices. Kindly check if the devices are currently at 3 or more . Then you can bring it down to just 1 or 2 then you can try to link your enterprise account with your personal account by going to settings>general. Under general, just below your Personal email you will see either to Link your work account or Unlink. You click on Link then . Hope that helps. Hi Rogaa, Both my personal and business account are payed subscriptions
That’ great to know. If one of your accounts is on an Enterprise plan, you actually have the 24/7 phone support so please take advantage of that option you have. You can ask a Dropboxer here to help you so you will be messaged personally if they need to obtain your email or phone number if needed. Hope this helps
Brand new windows 11 computer with fresh Dropbox installation. Installation is successful, and I have 2 other devices connected to the same Dropbox account (linux desktop and android phone).
Starting Dropbox, see the "Welcome to Dropbox!" dialogue. I click "Sing in with Dropbox", and directed to a website "API request authorization". The message is "Connect with your Dropbox account", and I click "Allow". It takes me to the next page that says "Logged in successfully" and "Now explore Dropbox on desktop".
I click on "Open Dropbox", which is the only option to proceed, and nothing happens. Nothing. The desktop app is still not logged in.
I tried with Firefox and Edge browser and both have the same problem.
BenDBXCommunity Manager
Hi Everybody,
This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.
Thanks,
Ben
