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dbalmer's avatar
dbalmer
New member | Level 2
3 months ago

Getting an error "Your request contains errors and/or invalid data." when submitting document

Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature.  I've tried a separate wifi conne...
Dropbox Sign
Error Messages
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi dbalmer, thanks for bringing this to our attention.

Could you attach a screenshot showing the error message you're getting, while hiding any personal information?

This will help me to assist further!

dbalmer's avatar
dbalmer
New member | Level 2
3 months ago

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the screenshot dbalmer - most appreciated.

    Can you please clarify if this happens with only this specific document or if it's affecting all of your docs?

    If it's  the latter, may we reach out via email perhaps to investigate further? 

    • dbalmer's avatar
      dbalmer
      New member | Level 2
      3 months ago

      I can send the same document to myself.  I can't send it to the recipient's email address, which I've confirmed is a valid email address.  It's a gmail address.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        I see, thanks for clarifying that dbalmer - much appreciated. 

        As a test, are you able to send it to any other email address with no issues at all? 

        Also, can you confirm that you're using Dropbox Sign to do this and not the Signature hub on Dropbox.com?  

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