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dbalmer's avatar
dbalmer
New member | Level 2
3 months ago

Getting an error "Your request contains errors and/or invalid data." when submitting document

Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature.  I've tried a separate wifi conne...
Dropbox Sign
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the screenshot dbalmer - most appreciated.

Can you please clarify if this happens with only this specific document or if it's affecting all of your docs?

If it's  the latter, may we reach out via email perhaps to investigate further? 

dbalmer's avatar
dbalmer
New member | Level 2
3 months ago

I can send the same document to myself.  I can't send it to the recipient's email address, which I've confirmed is a valid email address.  It's a gmail address.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    I see, thanks for clarifying that dbalmer - much appreciated. 

    As a test, are you able to send it to any other email address with no issues at all? 

    Also, can you confirm that you're using Dropbox Sign to do this and not the Signature hub on Dropbox.com?  

    • dbalmer's avatar
      dbalmer
      New member | Level 2
      3 months ago

      Yes, I'm using dropbox sign.  Yes, I'm able to send to other recipients / email addresses.  The problem appears to be isolated to a single recipient.  I am using the same email address to send the document for signature as I am to communicate with them outside of dropbox sign.  Hope this is clear.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Thanks for the clarification again dbalmer - would it be OK if we reached out via email to have a further look internally at this point? 

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