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Forum Discussion

Dolphin_R's avatar
Dolphin_R
New member | Level 2
7 years ago
Solved

How do I fix a 'Word cannot open the document: user does not have access privileges' error?

 I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
desktop
Error Messages
Microsoft
Microsoft Office
Third Party Integrations
  • Dolphin_R's avatar
    Dolphin_R
    7 years ago

    Resolved it with a restart. Thanks again

Raineydays1233's avatar
Raineydays1233
New member | Level 2
6 years ago

I too am having this issue. I'm not able to save new documents or open previous ones. What is going on??? Your link to the article doesn't work.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry about this Raineydays1233 - it seems like the thread I had linked above has been moved or deleted; you might want to perform a web search on your own end for the error string you're getting along with your device's OS - this might give you an insight on what could be causing this.

    If you'd like me to have a look into this for you please send me a screenshot of the exact error you get. 

    While you're at it, please include the device(s) and OSes that come in play and what version of Word you're using too.

    Thanks!

    • elliebelly's avatar
      elliebelly
      New member | Level 2
      6 years ago

      I am having this same problem, none of the solutions here work. Seems to have happened out of the blue.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Sorry to hear that elliebelly - have you tried re-installing the software installed on the affected computer? Maybe that will do the trick!

        If that doesn't help, please let me know if I can reach out to your Dropbox associated email address to work on this together.

        Thanks in advance!

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