Dropbox is uploading duplicate camera upload images, why?

Hi RiaT, thanks for bringing this to our attention.

Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)?

What mobile device, OS and Dropbox mobile app version are you currently running?

This will help me to assist further!

Hello Jay 

Thanks for the reply.

No, the photos have not been edited at all. They are identical. Nothing has been done to  the aspect ratio, by me anyway.

Computer: Windows 11 Pro 23H2            V209.4.3661

Mobile: Android 14                                      App version 398.2.2

Hope this helps.

Thanks for the update, RiaT.

Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

Hannah 

How do I attach the metadata files?

When I click on the little camera icon (Insert/edit image) it does not open for me to search and attach the screenshots on my computer.

It asks for:

Source

Image description

Dimensions

Constrain proportions

I tried to put the path to the screenshots into the Source, but It didn’t work.

Thanks

If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.

I hope this works, never done it before.

That's perfect, thanks, Ria!

I removed the link, to avoid traffic in your account, and added the photos to your reply.

Out of curiosity, do you have any 3rd party apps that you use to edit photos on your phone?

Thank you.

I only use the windows photo app or very seldom PhotoWorks.

The duplication, when downloading photos, started well after I started using PhotoWorks.

Thanks

Ria

These are photos I took and downloaded today.

As you can see only random pictures are duplicated.