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petermooreworld
19 days agoCollaborator | Level 8
The dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent.
May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion, troubleshooting a different issue.
Now I have two different Dropbox accounts. The new dropbox is visible in my Finder, the old one’s in ~/Library/Cloud Storage.
Can I just delete that old one?
Might that fix the issue?
23 Replies
- Jay6 days ago
Dropbox Community Moderator
Thanks for the details regarding this matter. In order to look into this in more detail, I'd recommend contacting the support team directly for them to investigate further.
If there's anything else we can assist with, feel free to reply back here.
- petermooreworld6 days agoCollaborator | Level 8
Hi Nancy. I started following these steps, but got stuck at "Finder Extensions." It only sees my Google Drive Finder exts, no DB (see attached). Which is strange, seeing how in the last week I've un-/relinked db twice and updated the DB app itself. Any idea how to get that back (preferably without un-/relinking)?
- Nancy6 days ago
Dropbox Community Moderator
Hi again, petermooreworld! Hope you haven’t already tried these steps and I’ve missed it, but can you relaunch your Finder this way, and let me know if you can see both your sync icons and your context menu options after that?
- petermooreworld6 days agoCollaborator | Level 8
No. it stays invisible.
- Hannah6 days ago
Dropbox Community Moderator
Hey petermooreworld, thanks for the additional info and screenshots.
If you right-click on a file or folder in your Dropbox folder and change its state, say, from available to online-only, does that bring the cloud icon next to that file?
- petermooreworld6 days agoCollaborator | Level 8
or, this screenshot, which showed my old Dropbox (below) which HAS the sync icons and the new Dropbox (above) which does NOT.
- petermooreworld6 days agoCollaborator | Level 8
- petermooreworld6 days agoCollaborator | Level 8
Sorry, Nancy, I missed your reply from last week before I typed this ^^
- petermooreworld6 days agoCollaborator | Level 8
No, Walter, it's all folders. Doesn't matter if the files are online-only or available offline, I see nothing. Behavior has sustained through multiple reboots since it appeared.
- Walter6 days ago
Dropbox Community Moderator
Does this happen with only this particular folder or are others affected too petermooreworld?
Does it persist after rebooting your computer?
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