Want to know more about Dash? Check out how I use Dropbox and Dash to make my say easier here! 

Forum Discussion

freixas's avatar
freixas
Explorer | Level 3
2 months ago

My file updates were not saved to Dropbox and my computer crashed in the meantime.

My computer crashed, and the files I have been working on all day are not saved. I can see a May 6th version, but nothing from today, even though I recall saving twice. Do you have any idea what can ...
edit
File access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I’m sorry to hear about this, freixas​.

Can you clarify which Dropbox platform you were using to edit your files? Was it www.dropbox.com or the desktop app on your computer? 

If you were using the desktop app, I’d like to know its current syncing status. 

Finally, since I understand you've already checked the version history of your files, I'd suggest having a look at your Events page, too (if your updates synced to our servers and your web account at any point, your Events page should show it).

Let me know what you find.

freixas's avatar
freixas
Explorer | Level 3
2 months ago

i do not know the syncing status bc the icon at the top right  is nowhere to be found... and they send me some literature and could not understand what to do. i have some files synced with my computer so I do not work online. the one I lost is one.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi freixas, if you don't see any file updates on the site, and the Dropbox icon isn't visible, then it's possible that the app wasn't running, and files weren't syncing.

    Do the files in Finder (since it sounds like you have a Mac device) have any sync icons on them?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!